Our First Christmas As, Custom Ornament, Our First Christmas Together

Embrace the festive spirit alongside your beloved, adorning your holiday season with this distinctive, contemporary custom ornament. Crafted with utmost precision, our durable ornaments are meticulously fashioned from top-tier porcelain to guarantee long-lasting enjoyment throughout the years. Our exclusive design is meticulously created digitally and subsequently imprinted on the ornament. It makes for an ideal gift to share with friends and family!

ORNAMENT FEATURES

🎅 Sturdy one-piece design ensures it won't come apart
🎅 Smooth, rounded edges create a seamless, solid surface
🎅 Comes with a built-in hanging hole and a gold-toned string for secure tree attachment

All items offered on CustomBold are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

Shipping carrier: USPS, DHL, EMS, Local Post...

Orders are processed when the payment is accepted.

SHIPPING & HANDLING

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 2 – 5 business days (in regular seasons) or more depends on holiday seasons.

Domestic Delivery: 2 – 5 business days (in regular seasons) or more depends on holiday seasons.

International Delivery: 1 – 2 weeks (in regular seasons) or more depends on holiday seasons.

At the moment, our shipping cannot deliver to US Military bases. We apologize in advanced for this inconvenience.

Domestic Delivery is up to our fulfillment center.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

REFUND POLICY

We want you to be 100% satisfied with services provided from us. If your product is defective or not described, don't worry. Just send us an email at support@custombold.com and we will make it right by offering you a replacement or refund.

Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

Any dissatisfactions related to apparel sizing and/or colours will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 12 hours after completing your purchase.

Our return policy lasts 30 days since your delivery date. If the 30-day period has gone, we can’t offer you a refund or exchange.

RETURN POLICY

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

1. Significantly different from the description or sample shown to you;
2. Not what you ordered;

Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.

Please contact our Customer Support team to start the complaint process. Please include the following information:

• Order number
• Video or photo of the faulty product 
• Complete delivery address
• Contact telephone number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

• We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
• You will be responsible for paying for your own shipping costs for returning your item(s). 

HOW DO I CHANGE OR CANCEL MY ORDER?

If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

Custombold Inc. is an Canada company, whose customers come from all over the world (Canada, the US, the UK, Australia, etc.). You may get a notice from your bank that you are trading with an international company, and you may need to verify with your bank that this transaction is safe.

For the said reason, depending on your bank setting, you might be charged a small amount of international transaction fee.

All prices are listed and payments are processed in US dollars.

If your credit card company or bank uses a different currency, the final transaction price may differ due to currency exchange rates.

Please contact your payment provider for further information.

Payment/cash on delivery (purchased order) isn’t available at Custombold.com

We accept the following payment methods: